Refund policy

Returns Policy for Branded/Decorated Items

At YSPL, we take pride in offering branded and decorated items tailored specifically to your needs. To ensure clarity and transparency, please review our returns policy for branded/decorated items below.

Branded/Decorated Items Returns Policy

1. No Returns for Change of Mind

  • Change of Mind: Due to the personalised nature of branded and decorated items, we do not accept returns or exchanges if you change your mind after placing the order.

2. Incorrect Orders

  • Customer Error: It is essential to double-check all customisation details (such as names, dates, colours, and designs) before finalising your order. We cannot accept returns or exchanges for orders that were branded or decorated as per the specifications provided by you.
  • Our Error: If the order is incorrect due to our mistake (e.g., incorrect spelling, wrong design), please contact our Customer Service Team within 3 days of receiving your order. You can reach us at contact@yservices.org.au. We will rectify the issue as best as possible to meet your original deadline.

3. Faulty Products

  • Definition of Faulty: A product is considered faulty if it is damaged, defective, or not as described at the time of delivery.
  • Reporting a Fault: If you receive a faulty product, please contact our Customer Service Team within 3 days of receiving your order. You can reach us at contact@yservices.org.au.
  • Required Information: To process your return, we will need the following information:
    • Order/Quote number
    • Description of the fault
    • Photographs of the faulty product

4. Return Process for Faulty Products

  • Evaluation: Once we receive your claim, our Quality Control Team will evaluate the product based on the provided description and photographs. We may request additional information if needed.
  • Return Authorization: If the product is deemed faulty, we will provide you with a return authorization and instructions on how to return the item.
  • Shipping Costs: We will cover the shipping costs for returning faulty products.
  • Replacement or Refund: After we receive and inspect the returned product, we will offer you a replacement or a full refund, including the original shipping cost.

5. Non-Faulty Product Returns

  • No Return Acceptance: Branded and decorated items that are not faulty are not eligible for return or exchange.

6. Exceptions and Exclusions

  • Wear and Tear: This policy does not cover faults resulting from normal wear and tear, accidental damage, or misuse of the product.
  • Customisation Errors: We are not responsible for errors in customisation details provided by the customer.

7. Contact Us

  • For any questions or concerns about our returns policy, please contact our Customer Service Team at contact@yservices.org.au

By placing an order for branded or decorated items YSPL, you agree to this returns policy.